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NEW FEATURES
• Enabled to copy the Service Call / Activity number
• Align Screen configuration for Equipment/Addresses with Windows
• URL Link on Android
• PWA support
Perfect field service moments in one mobile app. SAP Field Service Management provides industry-leading field service management capabilities in real-time, by bringing together the right data at the right moment to delight customers and drive business results at the most critical points of service.
BENEFITS
• Send ETA, and arrive on time with the right equipment to solve service requests efficiently and meet SLAs
• Real time optimization for better utilization in dynamic service environments
• Streamline your cash flow by empowering technicians to generate service reports, capture signatures, or do in-field payment right on the spot
• Highly flexible checklist improving MTTR
• Improved visibility for real customer satisfaction and loyalty
• Improve first time fix rates by providing access to customer, site and installed product information, inventory, warranties and contracts, SLAs, and pricing
• Reduced administrative costs associated with time-consuming paperwork or debriefing work orders
• Make your service workforce to in-field sales by providing service technicians selling recommendations and access to current pricing
• Full offline support when out of cell coverage gives you true mobility
This app is constantly having issues but I am forced to use it for work. With every work order I close out, I have a hard time entering my time in - it always wants to do a AM to PM flip on me. Today's problem is that it automatically updated to a junk version - version 10.3.0, which my IT department told us not to use, but that email came out a little too late. Now, I'm not sure how to go back to the last version.
The SAP service team is fantastic. I previously had left a bad review and they were concerned. We ended up talking for over an hour on a phone call with my concerns and areas of the app I felt could be improved. For the most part they fixed what they could and explained some of the things I was upset about were put in place by my employer. I would recommend this app simply for their service team.
The worst app ever with lots of horror issues. Last update worked half a day. Since then i'm trying to syncronize at different hours with no effects. Download-ing a lot of data, ERP user is missing, freezing app, consuming a lot of energy from the battery, using a lot of resources - even on a device with 8GB Ram. I tried to use it on 3 different devices : 2 android, 1 ios - wich are using last updates and i cannot use it !!!
Excellent for Field service management Thank you SAP for an excellent work. In Corporate environment no random Rainbows, this app keeps my eyes safe on my monitor. thank you very much.
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