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UI enhancement and fix bug
Westlake Financial Services account holders now have access to manage their accounts directly from their phones or tablets. Westlake MyAccount offers customers the convenience of making a payments and even setting up recurring payments through this application.
MyAccount customers can register for their account through the application or use existing logins if previously created through the Westlake MyAccount website (https://myaccount.westlakefinancial.com).
FEATURES:
• Pay bills
• Sign up for recurring payments
• View Payoffs
• Transactions
• Updating information
trying to make a payment with the app then it says payment error. It didn't go through. i tried two more times, results were the same. Thinking since its telling me that my payment wasn't going through, that they weren't going through. I tried for one last time then it says it went through. Monday i check my bank account and I'm hundreds of dollars over drafted from taking multipe payments. their system and app , or whatever the problem, needs to be resolved. should be a way of immediate refund
The app is not good but is not bad either. Here's why: 1. Do not use auto pay, use schedule payments instead. You can schedule your payment a month, weeks or days before your due date. I've been doing this for 4 months and it works like a champ 🏆. 2. Be smart and save money 💰 on interest putting some dollars on top of your monthly payment. Go to account > Pay > tap on the total amount due and select the different payment amount option. 3. App will take weeks to show your updated balance.
TERRIBLY FRUSTRATING!! Making a payment through the app is nearly impossible. It doesn't let you pay down your balance in between monthly payments. Anytime you call with an issue it's a greeting from AI(annoying as hell) and an extra $5 "service fee" for trying to settle your payment OR they call you to straighten it out...with a greeting from AI and a $5 service fee. So glad I only have 2 payments left. Definitely wouldn't recommend the app or the finance company, straight nickel and dimers.
They charge you a fee no matter how you pay. App is utterly useless! Will only allow me to set up automatic payments or make my exact payment, will not let me pay more without calling and wasting 30mins. They obviously don't want you saving $$ on interest as they make it hard as possible to pay a different amount. Will never use this bank/finance company ever again.
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