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The power is in your hands! Experience delivery unlimited and manage your shipments with a tap of a button:
• Track the status of shipments in real-time
• Schedule pickups & deliveries at your preferred location, date and time
• Make secure payments and get a clear breakdown on delivery dates and custom charges
• Calculate costs and transit times of upcoming shipments
Very glitchy and full of incorrect information. After several error messages to log in and after finally being able to log in. All the delivery information is incorrect. You would think that the best thing to utilize would be to track your shipment. Unfortunately that is not the case. The prompt to contact the courier always gives you an invalid number and tracking is very random. They tell you it's out for delivery to the wrong address from what is inserted and many other issues are present.
Bugs bugs bugs. The app confuses mobile numbers with user IDs. Can't create a new shipment. It is a pain 😥 to setup. So many bugs like it rejects perfectly valid phone numbers as invalid. The bugs prevented me from setting it up. After I spent six hours trying to setup a shipment, I ended up deleting the app. Even the support facility is unusable. There is no phone support for anything including to set up a shipment the source of Aramex's income. There is no way to contact anybody.
My credit card shipment was delayed for more than a week though it was an urgent replacement. Although I chose home address on the app, Aramex shipped it to my work address. They indicated on the app that they attempted delivery with no one calling or showing up either at home or work addresses. I then discovered that it is at their warehouse! Their hotline was out of service and I couldn't reach them for a whole week and there's no way to contact them through the app!!
Buggy. I keep getting notifications that something is being delivered, but they're old orders that were delivered up to and including a year ago. The notifications are constant and annoying since they're not accurate. I've had 6 in the past minute! As well, it shows orders that were sent out by me as not delivered even though they were a long time ago. Live tracking doesn't work either. The delivery crew showed up early, while the app still had them 90 minutes away at their warehouse.
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