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Some apps are distributed as Split APKs (multiple .apk files packaged together) to optimize resources. Standard Android installers cannot open them.
What's New
New:
• Attachments can be configured to upload in the background while using the app
• UI Rules can be validated on form submissions
• Multiple filetypes can be uploaded to AI Lens
• Support for new Now Assist Premium Chat experience
Fixed:
• Translation doesn’t work properly when the user hasn’t set the app language
• The app crashes after approving/rejecting via push notification
• Voice Agent doesn't work when using an account nickname
About This App
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
NOTE: This app requires the ServiceNow Madrid instance or later.
EULA: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310
© 2023 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
User Reviews
we switched to service now for work and it's been awful. our sups can't get jobs to us without finding workarounds. It allows extreme over booking even when quota is set or hard closed. our sups can't be in the field because this app requires them to use a computer to do admin stuff it doesn't work right on mobile for them. there's no dark mode and you can't stop travel to a job it keep you in route even if plans change and you have to go somewhere else first. These are just the major issues
This app is better than Classic at opening and updating tickets. However, I find it to be slower overall, and harder to customize. I would like to see an area where you can access your bookmarked favorites. Also, I would like to see a filter for who the ticket is assigned to when you're looking at your Group's work. It also constantly signs me out and makes me reauthenticate, an issue that the Classic app didn't have.
You thought service now was slow through the web? Well its 3x as slow on mobile! Hope you like getting signed out completely any time you try to look at a ticket during a network blip (like in an elevator...) Besides being mind numbingly slow and logouts, the app works fine. You can't convert inc to task though. Every time i have to use this app i wish i could rate it lower.
Terrible to use. Requires what feels like a dozen unnecessary clicks to do the simplest tasks. My employer was using software dependent on a windows 98 virtual machine that was more pleasant and simple to use than this app. To whomever designed this, please pull this app from the app store, and never touch web/app design again in your entire life.
How to Download ServiceNow Agent APK
- Enter the package name
com.servicenow.fulfilleron the APK Downloader. - Select your device architecture (ARM64 recommended for modern devices).
- Click Download to get the merged APK file.
- Transfer and install the APK on your Android device.
- Keep Updated: Visit APKDER.COM regularly to search for and download the latest secure versions of your favorite apps.
Security & Signature Verification
This APK download is 100% safe. We verify that the cryptographic signature of the file matches the official developer credentials. No modifications or adware are injected.
