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Split APKs Installation Guide
Some apps are distributed as Split APKs (multiple .apk files packaged together) to optimize resources. Standard Android installers cannot open them.
What's New
New:
• Attachments can be configured to upload in the background while using the app
• UI Rules can be validated on form submissions
• Multiple filetypes can be uploaded to AI Lens
• Support for new Now Assist Premium Chat experience
Fixed:
• Translation doesn’t work properly when the user hasn’t set the app language
• The app crashes after approving/rejecting via push notification
• Voice Agent doesn't work when using an account nickname
About This App
Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand.
With Now Support Mobile, you can:
• Track requests and move cases forward
• Stay informed 24/7 with real-time notifications
• Access our library of knowledge articles
• Use our Service Catalog to fulfill requests faster
• Get insights from Ask Kodi, our Now Virtual Agent
• Save time and skip SSO by logging in with facial recognition or touch ID
Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people.
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
EULA: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310
© 2023 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
User Reviews
this mobile app does not work for mobile devices. after successfully authenticating and using the MFA code that was sent, the application loads and then says that I'm using this on a mobile device and mobile devices are not supported. what's the point of having a mobile app for a mobile device that you can't use on mobile devices? I still have to go use my PC to go look at my support case because I can't use my cell phone with this application. Will reinstall when it's usable
I guess the app looks OK, but you shouldn't force people to use it when they try to access knowledge on browser. Page loads just fine to show article and then jumps to "you're using mobile so the page doesn't work" page. Also knowledge isn't opened automatically on the app when you access the site. Knowledge applet seems broken as it just fails to load the applet. I was forced to download the app to see articles and since the knowledge applet didn't work this didn't provide any value for me.
Can't get it to work. Keeps saying signing in then taking me to a page that says "looks like you're on a mobile device... Now support is not available on a mobile device" then it redirects me to the app store and round and round I went. Tried resetting it a few times then gave up and found a laptop. It's clearly running within your default browser (in my case Chrome) and getting itself confused.
The Support portal forces you to download this app to use the portal on a mobile device. The app itself doesn't work at all. I cannot switch Companies, Instances, anything of that sort. If you're going to FORCE people to use the app, at least have a working app to begin with.
How to Download Now Support APK
- Enter the package name
com.servicenow.supporton the APK Downloader. - Select your device architecture (ARM64 recommended for modern devices).
- Click Download to get the merged APK file.
- Transfer and install the APK on your Android device.
- Keep Updated: Visit APKDER.COM regularly to search for and download the latest secure versions of your favorite apps.
Security & Signature Verification
This APK download is 100% safe. We verify that the cryptographic signature of the file matches the official developer credentials. No modifications or adware are injected.
